First: Introduction

The terms of the privacy policy) mean the way the platform collects data and the way to protect the personal information of the users of the platform, and this policy is very important. The (platform), wherever mentioned in the privacy policy, means all the sites through which FAI provides its services, which are, for example, but not limited to (electronic application – website – any sites, hosts or display platforms that FAI uses later to display and provide its services, whether electronic or others).The platform does not mean any personal information for a specific person, but personal information is collected from those who wish to use the platform by – for example, but not limited to – browsing or communicating by phone or by e-mail by our customer service team, and providing the customer to the platform with his personal information His authorization to the platform to process this information in accordance with the terms and conditions of the privacy policy. The terms of the Privacy Policy or part of it may be modified at any time, and the modified version will be published on the platform, and the modified version of (Privacy Policy) will be effective after seven days from the date of its publication, and after publication, your continued use of the platform is considered your commitment to the terms and conditions contained In the amended version of the Privacy Policy, and your satisfaction with the provisions of the amendments regarding your personal data that you have provided us with. By using the Platform, you agree to the terms of the Privacy Policy. The Privacy Policy is a legally binding agreement, and if any new features or tools are added to our Services, you will also be subject to this Policy. We will store your personal information, and it will be used and disclosed as permitted by regulations, laws and customs, and as stated in the platform’s privacy policy. We will always ask for your consent before using your personal information for purposes other than those described in the Privacy Policy.

Second: Client Information

We collect your name, ID number, address, email address, mobile phone number, commercial registration number, tax number, and any images or files on the phone or device you use that you have given us access to, and we need this information to confirm your identity, contact you, and enable you to use the Platform’s services and features . We collect data from web pages hosted by the platform that the user visits, and we also collect data about how you browse and the times you access your account, including information about the device used, the browser you use, network connection and Internet Protocol (IP) address, in order to improve, develop and satisfy your experience with us. The user acknowledges that the platform has access to the camera and its photo library, in order to be able to benefit from the platform services. By using the platform, you give it the authority to know your location using the map service in your phone or device to allow the platform to provide services to the fullest. We collect information about services provided and measure performance, including information about your activity such as how you use our services, how you interact with others, and more across the Platform. We collect device-specific information when you install the Platform, including information such as device type, operating system information, browser information, Internet Protocol (IP) address, mobile network information including phone number and device identifiers, and we collect device location information if you grant us access to your location.

Third: Information of Platform Visitors and Support Users

When you install the Platform on your device, we collect information about your name, email address, device information, operating system and browser you are using, network connection, your IP address, mobile network information including phone number and device identifiers, and we collect device location information if you have given us permission We may also receive personal information when you submit support or other requests to the Platform, and we collect chat transcripts from chat support users. We collect phone number and call logs from phone support users, to measure performance and improve quality. We collect this information when you visit the Platform or when you communicate with us either by e-mail, the web, instant messages or the phone. We also collect any additional information that you may provide to us. The Platform uses this information to serve you, improve its services and answer any questions you may have. We collect your information and documents that were uploaded to the platform upon registration or in the course of use, and we use this information in marketing and promotional operations, whether this marketing and promotion through the platform directly or in cooperation with other parties, and the customer acknowledges his consent and allows the platform to use his information and documents uploaded to the platform And any other information accessed by the platform for marketing or development purposes or any other purposes decided by the platform.

Fourth: Information from Cookies and Similar Tracking Technology

Cookies are sent to your browser from a website and stored on your device, and we assign a different cookie to each device that connects to the Platform. We use cookies to identify your device and provide you with personalized services, and to display personalized ads from Google or third parties. We may use automated tracking technologies and techniques on the Platform during communications with you or while you are using the Platform, to measure performance and improve the Services. We analyze and use the information we have to evaluate and improve our services, research and development, test new services and features, and conduct troubleshooting activities, and we also use your information to respond to and inform you when you contact us.

Fifth: Sharing Personal Information with a Third Party

We may share your personal information with a third party to help develop and improve our Services and fix problems. In some circumstances, we may be required by governmental or judicial entities to share information with them or a third party to verify legal claims, meet national security requirements, enforce court rulings, or otherwise. We may share personal information with a third party to investigate or take action regarding suspected illegal or fraudulent activities or situations involving potential threats to the physical safety of any person, or in cases of violations of the terms and conditions of the User Agreement or the Privacy Policy or as required by laws and regulations. We may also share personal information with the parties that own the platform in the future, whether by merger or full or partial acquisition. We may use the information we collect from you to market our services, and we may provide this information we collect to other companies to market their products or services.

Sixth: General Provisions

Upon termination of our relationship with you, we will continue to store archived copies of your information for commercial purposes and to comply with laws and regulations. Upon termination of our relationship with you, we will continue to store anonymous information such as website visits without identifiers to improve our services. We keep your information securely by following high standards in information security management to protect sensitive information such as personal information and others. We assure you that no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee the absolute security of your information and documents and the platform disclaims responsibility for any attack or violations through which your information and documents are accessed or used, or used in any way. You may retain and access all of your personal information at any time, and we grant you limited powers in your account settings to allow you to correct, modify, delete or limit the use of your personal information. By deleting or limiting the use of your personal information, you may disable satisfactory use of our services.