By using FAI, you ‘the customer’ agree to this agreement without restrictions or conditions, and FAI has the right at any time to amend this agreement, and the modified version will be published on the application, and the amended version of (Terms and Conditions Agreement) will be valid as of the date of its publication in the application After publication, your continued use of the application shall be considered your commitment to the terms and conditions contained in the modified version, and your satisfaction with the application of the amendments

First: The following terms, whenever they appear in this agreement – terms and conditions agreement – mean the following

Customer: Any entity or person who contracts with FAI Application to search for and agree with accounting and tax service providers and benefit from their services provided through the application.
Service Provider: The entity or person who offers its general accounting services and its services related to the work and specializations of the Zakat, Tax, Customs and other Authority and presents them through the FAI application.
Platform or application: Wherever mentioned in this agreement, it means “FAI Application,” unless the context of the text has a different meaning.
Service / Services: are all accounting services available in FAI application.

Second, conditions for customer registration in the application

He must be fully qualified and over 18 years old, and the customer acknowledges that he is fully eligible.
The customer is obligated to provide the platform with the correct information and data required to create his account, such as commercial registration data, address, identity, tax number and other required information.
The Client shall not perform any action that may cause an intolerable or disproportionate stress on the Platform or its infrastructure.
The customer is prohibited from posting or uploading any defamatory, offensive, infringing, harmful, threatening, abusive, tortuous, racist, morally inappropriate or other unlawful content or information.
The customer is prohibited from entering or making an unauthorized attempt to enter the platform, or to grant others the authority to use his account, or to impersonate any person or misrepresent his membership with another person, and the customer shall bear the consequences of his violation of the provisions of this paragraph.
The customer is prohibited from performing any action that may cause damage or conflict with the intellectual property rights of the platform.
The Customer is prohibited from uploading or attaching any files, programs or any other materials protected by intellectual property rights laws or (any private or public rights) for the use of which he does not own.
If the platform finds, according to its personal discretion, that the customer has breached or violated any of these conditions, it has the right to delete any requests or content that was published – without warning the customer – or take measures (including stopping, suspending or restricting the customer’s access to the platform) or preventing the customer From using the platform, reporting the customer to internet service providers or the competent authorities, or taking any legal action.

Third: Provisions for benefiting from services

The services available on the platform are provided by service providers such as entities and individuals licensed and permitted to provide accounting services, who are independent from the FAI.
The agreement is made between the customer and the service provider about the service, the work mechanism, and the implementation period through the platform.
The customer requests the service he desires, and then receives the offers of the service providers and negotiates with them about the technical offer, the work mechanism, the execution period, and the financial value, in order to then choose the most suitable offer for him. The platform bears any responsibilities or obligations towards the customer regarding the implementation of the work agreed upon with the service provider.
The role of the platform is limited to offering the services of the service providers and mediating between the beneficiary customer and the service providers, and the platform is not responsible for the level and quality of the services provided by the service providers.
The customer pays the value of the service through the payment methods available on the platform.
The commission of the platform is estimated according to an agreement between the platform and the service providers, and its value is collected from the service provider, and the customer does not pay any additional amount over the amount specified for him by the service provider.
The customer is bound by all the terms and conditions of this agreement, and in the event that the customer acts contrary to what is stated in this agreement, the platform has the right to resort to disable his benefit from its services at any time without prior notice, and the platform has the right to resort to the competent authority to ask the customer for compensation for any damage.
Customer service through the platform may require the need to attach financial documents or other documents required to facilitate and raise the quality of service provided to the customer, and with the customer’s approval and attachment of these documents, he acknowledges authorizing the platform to grant access and review of these documents to service providers or to any entity or individual whose need the platform deems Viewing and accessing these documents to complete the services required of the customer, provided that the burden of maintaining the confidentiality of these documents and the information they contain is on the service provider, the individual, or the entity that has access to these documents, and they bear all the responsibilities and obligations in the face of the customer, and the platform does not bear any obligations or responsibilities.
By attaching any document referred to in Clause (8) above or referred to in the Terms and Conditions Agreement in general, the customer acknowledges his approval and authorization of the platform to use the documents he attached and the information contained therein to raise the quality of services provided to customers in general through the platform, and Using the information contained in these documents in statistics, studies, developments, marketing operations, or any other work that you carry out or that the platform may need.

Fourth: Payment services

The customer must make payment through the payment methods available on the platform before the service provider begins work on the implementation of the service, and the implementation of the service will not be completed until the full value of the service is paid.
The customer is prohibited from fraud using an incorrect or invalid payment method, and also prohibited from using a stolen payment method, and the customer bears the responsibility as a result of violating this paragraph.
All payment operations are made in Saudi riyals, and if the customer pays using another currency, he will bear the expenses and fees incurred in currency conversion or any other bank fees.
When paying the service costs, the customer is obligated to pay through the means and accounts shown on the platform or in the price offer issued by it.

Fifth: Order cancellation and refund policy:

In the event that the customer cancels the order before concluding the agreement with the service provider and before transferring the value of the service, he is not obligated to pay any financial expenses.
In the event that the customer cancels the order after making an agreement with the service provider, he is not entitled to a refund of the amount paid for the service.
The customer is entitled to a full refund of the service costs, including the platform commission, in the event that the request is canceled by the service provider, or if the service provider delays the implementation of the service for more than 48 hours after the specified date.

Sixth: Responsibility:

The work of the platform is limited to carrying out a service of mediation, conciliation and convergence of points of view (brokerage) between the client and the service provider, in general accounting services and services related to the work and specializations of the Zakat, Tax and Customs Authority.
When the customer suffers any damages resulting from the failure or negligence of the service provider in implementing the service, the service provider bears full responsibility before the customer, and the platform is not obligated to assume any obligations or responsibilities towards the customer.
The customer bears full responsibility alone when he commits any violation of the provisions of the agreement or violates the directives of the platform or the directives of the service provider, and he bears any damages that occurred as a result of that or as a result of his negligence or failure to provide any data or information.
When the service provider is exposed to any damage resulting from or because of the customer, the customer bears full responsibility before the service provider, and the platform is not obligated to assume any obligations or responsibilities towards the service provider.
The service provider has the right to ask the customer to provide him with a number of data or documents in order to prepare and provide the service, but the customer is solely responsible for providing the service provider with these documents, and the platform is not responsible for any wrong use of these data or documents by the service provider.

Seventh: General provisions

The platform has the right to suspend the customer’s account and not enable him to benefit from the platform’s services when he violates the provisions of this agreement at any time.
The platform has the right to provide the service provider or the competent authorities with the customer’s personal information, including the name, identity data, commercial registration data, address and other information, when a communication is received or a complaint is registered against him.
The platform has the right to benefit and use the customer’s information, the content of the services provided to him through the platform and the documents related to it to issue statistics for the platform, or any other use, whether for the purpose of marketing, promotion or other uses that the platform desires.
The platform has the right to limit work in mediation with a specified number of service providers.
In the event that the technical construction work of the platform has not been completed, the work between the platform, the customer and the service provider can be on paper or through communication between the parties by e-mail to complete the agreement on the service, deliver documents and information related to the customer or the service, determine the work mechanism and the duration of its completion, complete the payment and other details related to the service. Provided that this is done in accordance with the contents of this agreement in terms of responsibilities, obligations, etc., in addition to what has been agreed upon between the parties in the documents exchanged between them, or in e-mail and any other means of communication through which communication between the parties takes place.
The terms and conditions agreement or part of it may be amended at any time, and the amended version will be published on the (FAI) platform, and the amended version of (the terms and conditions agreement) will be effective after seven days have passed from the date of its publication, and after publication, your continued use of the platform is considered a commitment You accept the terms and conditions contained in the amended version, and your acceptance of the application of the amendments to all matters related to your relationship and dealings with the platform.

Eighth: Notices:

The platform’s correspondence at the official addresses written in this agreement and on the customer’s registration page or the notices that are sent through the platform are legal notices that produce the effects of notification.

Ninth: Litigation and dispute resolution

The laws and regulations of the Kingdom of Saudi Arabia apply to the provisions of this agreement, and the competent judicial authority in the city of Riyadh is competent to consider any dispute arising from the application of this agreement, and the platform has the right to sue its opponents before the competent judicial authorities in their place of residence.